See it, click it, fix it

There’s a fence post down just beyond third base of the freshman baseball field at Wilton High School and a bollard down near a crosswalk on Old Ridgefield Road.

Those are two of the items reported to the town on the SeeClickFix platform that allows residents to report non-emergency neighborhood problems such as potholes, downed trees, traffic safety or park and playground issues. These issues are then reported directly to the appropriate town department to address and resolve. The town of Wilton recently partnered with SeeClickFix to offer this service.

Free SeeClickFix web-based and mobile app tools allow pictures, videos, and other information to be reported. On the town’s end, the platform provides a centralized issue management system for officials. How an issue makes its way along the chain of command is visible to users.

“We are very excited to launch SeeClickFix in Wilton,” First Selectman Lynne Vanderslice said in a  press release. “It will provide our residents with an online and mobile platform to identify and directly report non-emergency issues to the appropriate town department in a more efficient manner for them and the town. Our residents have asked for more online government services and SeeClickFix will facilitate communication with residents and respond to their needs more efficiently.

“We also hope SeeClickFix will empower our residents to collaborate in the care of our town.”

Residents may not only report problems, but also view, comment on, and vote to fix problems submitted by their neighbors. Citizens can create their own “watch areas” to receive notifications about all the issues reported in their neighborhood, enabling them to follow the progress of all service requests.

The SeeClickFix mobile app is available for download on Android, iPhone and Blackberry. Reports may also be sent to the town website,, or