The following items were discussed at the Nov. 20 Board of Finance meeting. Tax collection changes Chief Financial Officer Anne Kelly-Lenz reviewed changes coming to the tax collector’s office. She explained to the finance board, as she did previously to the Board of Selectmen, that changes are being made to the town’s online collection service in order to make the payment process more user friendly for taxpayers. A new system, Invoice Cloud, will be handling online tax collection for the tax collector’s office. It provides secure e-billing, payment, and software systems. People will be able to pay their taxes online up until midnight (11:59 p.m.) on the last day taxes are due. Currently, the online tax payment cutoff time is 8 p.m. Taxpayers will also have the option to pay their bills from their phones or computers, using credit or debit cards. Described as an electronic “lockbox,” tax payments will be received and processed daily. The system will also handle delinquencies. Town-wide survey Finance board member Richard Creeth gave an update on the taxpayer survey issued by the board. More than 1,400 responses have been received. He reached out to seniors to get more responses from older people in town. The results will be discussed at the finance board’s meeting on Dec. 18.