Anthem warns customers about email scams

In the wake of a cyber attack last week in which millions of Anthem Inc. insurance customers’ account data was stolen, the company on Friday, Feb. 6, issued a statement warning its customers about email scams.

The company said scam email campaigns are targeting current and former Anthem members.

“These scams, designed to capture personal information (known as ‘phishing’) are designed to appear as if they are from Anthem and the emails include a ‘click here’ link for credit monitoring. These emails are NOT from Anthem,” the company said in its release.

Anthem advised:

  • DO NOT click on any links in email.
  • DO NOT reply to the email or reach out to the senders in any way.
  • DO NOT supply any information on the website that may open, if you have clicked on a link in an email.
  • DO NOT open any attachments that arrive with email.

Anthem says it is not contacting its members by phone regarding the cyber attack, nor is it asking for credit card information or social security numbers over the phone.

“Anthem will contact current and former members via mail delivered by the U.S. Postal Service about the cyber attack with specific information on how to enroll in credit monitoring. Affected members will receive free credit monitoring and ID protection services,” the release states.

For more guidance on recognizing scam email, visit: http://www.consumer.ftc.gov/articles/0003-phishing.