South Norwalk Electric and Water (SNEW) says it has received complaints from customers indicating they had been contacted by phone by individuals claiming to be from the utility. They threatened shutoff of their service if they did not make immediate payment through a credit card, debit card or wire transfer.

“SNEW does not terminate customers through cold calls and always sends letters to customers prior to any termination of service for failure to pay,” Eric Strom, the utility’s director of customer care said in a press release.

“These letters provide customers with a phone number to contact SNEW. Customers should not make payments under any circumstances unless it is made directly to SNEW’s office in person at One State Street in the South Norwalk Train Station, by check mailed to SNEW, or through SNEW’s online bill payment system at www.snew.org,” he said.

Customers who wish to verify the authenticity of any individual who contacts them either in person or through the phone claiming to be a SNEW representative should call SNEW at 203-866-3366 to verify the contact is legitimate.