It is a foregone conclusion rail commuters have put up with a lot over the past year and longer, with very little recourse and a real sense that few have been listening to their complaints. That will change — a little — with a series of opportunities for riders to engage Metro-North’s senior management, including its new president, Joseph Giulietti.
The railroad has set up several opportunities on each rail line, beginning yesterday afternoon at Grand Central Terminal. The best chances for New Haven commuters will come Thursday, April 10, when Mr. Giulietti and other officials will be at the Stamford station from 5 to 7 p.m. Look for them across from the ticket office. They will be at Grand Central on Thursday, May 1, for the morning rush from 7 to 9.