Imposter employees

Following an incident in which an imposter posed as a water company employee, Aquarion Water Company is reminding customers to take precautions before allowing anyone into their home or business for maintenance, especially when no appointment has been scheduled. Aquarion urges residents refuse any such person entry into their home without first seeing photo identification.
“Aquarion Water Company employees follow strict protocols when entering customers’ homes and businesses, which include showing the customer an Aquarion photo ID,” said Charles V. Firlotte, Aquarion president and CEO. He added anyone with concerns is urged to call the customer service department.
Aquarion Water Company employees and contractors must carry company-issued photo identification at all times and to present it upon request when entering a customer’s home. If a worker cannot produce identification, customers should not allow them in and should immediately contact the police.
Anyone who has further questions may call Aquarion Customer Service at 203-445-7310. Customers outside the Greater Bridgeport area may call 1-800-732-9678.